How can we help?

Hormaly has no account to reset. The guidance below is for the journal stored on your device.

Everyday tracking works without an internet connection. Buying, restoring, or refreshing a subscription needs a connection.

Reminders are optional. Turn them off in Hormaly, or in your device’s notification settings. The notification text does not include symptoms, lab values, or medication names.

App lock is optional. It uses your device’s biometrics or passcode. Hormaly does not receive that passcode, and lock is not a separate encryption of the database.

Open Settings, then Privacy & data, then Export data as JSON. The file includes your health records and notes. It leaves your device only after you choose a destination in the share sheet.

A PDF of the 90-day appointment summary is part of Hormaly Plus. It is created on your device and shared the same way, only when you choose a destination.

To restore a purchase, open Hormaly Plus and choose Restore purchases. If Plus is already active, open Settings, choose Manage subscription, then Restore purchases or Manage subscription in the store. You can also manage or cancel it from your Apple account. The store shows the current price and whether a free trial applies.

Open Settings, then Privacy & data, then Delete all data, and confirm with Yes, delete all data. This removes logs, lab results, medications, reminders, and preferences from that device. Your App Store subscription stays active until you cancel it separately. Copies you already shared, or that are in a device backup, are not removed.

Hormaly organizes what you record. It does not diagnose, recommend treatment, predict fertility, or provide contraception guidance. For medical decisions, talk with a qualified healthcare professional.